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For over 100 years Medical Motor Service has been providing transportation services for senior citizens and individuals with disabilities and special needs so they can get to non-emergency medical appointments and remain involved in their community. As the only non-profit agency with this sole focus, Medical Motor Service plays an important role in the everyday lives of many people throughout Monroe County.

As we grow and expand services in the community, we are looking for dedicated employees to join the MMS team! If you have a passion for helping others, we want to hear from you! We offer a competitive salary, benefits, and paid time off along with the opportunity to learn and grow your career.

We currently have an exciting opportunity for a Director of Human Resources.


The Director of Human Resources is responsible for planning, developing, and executing human resources strategies including the areas of talent acquisition, performance management, training and development, safety, compliance, employee relations, employment policies and programs, organizational development, employee engagement, HRIS, compensation, and benefits.

This role requires long-term strategic planning skills in combination with the ability to balance tactical, day-to-day objectives. The Director contributes to the organization’s strategic plan, aligns human resources functions with overall business goals, and is responsible for executing and managing HR duties and initiatives.


Strategic Leadership

  • Contribute to the organization’s strategic planning process along with other members of the senior leadership team.
  • Provide counsel to the Executive Director to assist in planning, managing, and communicating with employees.

Department Leadership

  • Assume overall responsibility for the Human Resource department. This position is responsible for supervising and providing career development and training for HR personnel.

Talent Acquisition

  • Establish and oversee all aspects of the recruiting processes including interviewing, selection, reference/background checks, pre-employment drug testing, and offers of employment.
  • Ensure job descriptions are accurate and up to date.
  • Develop recruiting strategies and programs to identify and obtain top talent within and outside the organization.
  • Identify, engage, and continuously evaluate third-party recruitment partners and other external sources for hiring efforts across all levels of the organization.
  • Ensure that staffing levels are maintained across all departments and levels of the organization.
  • Develop and maintain an employee onboarding program that effectively orients new employees to the company and supports new hire’s assimilation.

Performance, Training & Development

  • Review and manage the performance evaluation process.
  • Manage and execute employee training and development programs, including ongoing employee development plans, and internal and external training initiatives.

Safety & Compliance

  • Attend safety meetings to track safety concerns and to ensure compliance with OSHA standards. Track incidents and investigate complaints as necessary.
  • Establish and follow best practices that comply with applicable laws and regulations for investigations, progressive discipline, terminations, recordkeeping, documentation, and all other employment policies.
  • Regularly review the company’s employee handbook, policies, job descriptions, and forms as appropriate to ensure compliance with all local, state, and federal employment laws and regulations.

Employee Relations

  • Develop trusted relationships with employees that support the company’s open-door policy, foster free discussions regarding concerns, and assist in addressing concerns.
  • Act as a liaison between management and staff, advising management on issues pertinent to their respective department while positively supporting managers to contribute to a productive work environment.
  • Coordinate and manage resolution for employee relations concerns and issues; communicate with managers and other applicable personnel as required through the resolution process in accordance with company policies.

Employee Engagement

  • Recommend, develop, and implement programs that support the organization’s vision and core values and enhance employee engagement consistent with strategic initiatives.
  • Initiate and manage plans and programs to position the company as an employer of choice.

Compensation & Benefits

  • Develop comprehensive compensation and benefits programs to attract and retain talent and ensure that programs are designed to effectively motivate, incentivize, and reward high-performing talent.
  • Manage benefit broker and other vendor relationships for employee benefits and services and oversee the annual open enrollment process.
  • Process payroll, leaves of absence, disability, worker’s comp, etc.

General Human Resources

  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; apply knowledge to recommend changes in policy, practice, and resources.
  • Consult with legal counsel as needed.
  • Develop, implement, and monitor the HR Department's annual budget.
  • Manage all aspects of HRIS
  • Manage terminations, resignations, and all forms of separation.
  • Perform all other duties, responsibilities, and special projects as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Bachelor’s degree in Human Resources, Business Administration, or related field required; HR certification preferred (SHRM). A minimum of seven (7) years of progressive HR experience and at least three (3) years of experience in a management level position is required. Proven track record of successfully developing, implementing, and leading human resources programs.


Proficiency with Microsoft Outlook (Word, Excel, PowerPoint), proficiency utilizing HRIS and talent management systems is required. Paylocity preferred.


Superior communication skills, both written and verbal. Writing skills should include ability to write effective emails and proposals with excellent proofreading and grammar, punctuation, etc. Expert ability to read and interpret documents and reports. Must have the ability to speak effectively before senior management, groups of employees and vendors. Must have well-developed interpersonal communication skills. Able to customize communication style and approach depending on audience to develop effective working relationships. Must exhibit a high level of professionalism and emotional intelligence.


Ability to lead a team to include selection, onboarding, training, goal setting, coaching, performance monitoring, development, and discipline of direct reports.


Ability to perform basic calculations used in preparing payroll, compensation, budgets, benefit premiums, offers of employment, etc., strong analytical skills.


Demonstrated ability to take a proactive approach to problem-solving. Strong business acumen and ability to interpret data with analytical, problem-solving, and critical thinking skills. Must possess excellent project management, organizational, and time management skills. Must be a team player and able to work collaboratively across all levels within the organization. Ability to network, build and maintain relationships with external vendors and service providers.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Rochester, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person