SUMMARY:

Under the general direction of the Director of Operations, the Operations Supervisor is responsible for overseeing the Call Center and Foster Care Operations.

ESSENTIAL FUNCTIONS:

  • Responsible for all aspects of the day-to-day operations of the call center and foster care, including supervision of staff and drivers.
    Act as point of contact with passengers, customers, and other providers on quality assurance issues.
  • Responsible for contract compliance issues.
  • Responsible for selection, development and performance evaluation of designated staff and drivers.
  • Work with Social Workers on any transportation issues of child clients and arranging visitation times.
  • Ensure that all reports are completed in a timely manner.
  • Participate in development of call center and foster care short and long-term goals.
  • Document, research, and follow-up on incidents and customer complaints.
  • Cost and reconcile weekly reports.
  • Manage the booking of all foster care trip requests
  • Daily interface with Department of Social Services and Child Protective Services. 

QUALIFICATIONS:

  • Education: High School Diploma. Associates degree or higher preferred; a degree in Social Work a plus.
  • 3-5 years of supervisory experience or several years of career progression strongly preferred
  • 2 years program/account management experience preferred
  • Familiarity with child services or agencies and/or transportation a plus

SKILLS:

  • Must be able to multi-task, prioritize, and accomplish objectives within strict time constraints.
  • Strong problem solving skills.
  • Excellent interpersonal and communication skills (written and verbal).
  • Demonstrated management and organizational skills
  • Strong follow through and the ability to communicate with a diverse workforce and client base.
  • Ensure concerns of customers and clients are addressed and resolved in a timely manner.
  • Ability to analyze data and make service changes based on outcomes.
  • Extremely detailed orientated and strong organizational skills
  • Proficient in computer applications, including Word and Excel

Interested candidates submit resume to:

Medical Motor Service
608 S. Clinton Avenue
Rochester, NY 14620
Fax: 585-295-8031
Email: careers@medicalmotors.org

Apply Online 

You can start your application online. (Please note that driver applicants must meet the minimum requirements as provided above) 

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Apply By Mail

You can download an application and submit by mail. 

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Mail to:
Attn: Medical Motor Service - Human Resources
608 Clinton Ave S.
Rochester, NY 14620