SUMMARY:

Medical Motor Service (MMS) is part of the Al Sigl community of agencies, and provides non-emergency transportation services throughout the Greater Rochester area. MMS has been operating as a not-for-profit for over 90 years, providing senior citizens and individuals with disabilities and special needs the specialized transportation they need to remain involved in their community. The Account Representative is responsible for managing trip booking details and communications for key accounts. They are to provide quality service to clients and ordering providers. This position requires collaboration with team members and community partners to solve problems and improve services. The Account Representative will exhibit excellent organizational and time management skills. This position reports to management in the Operations Department.   

ESSENTIAL FUNCTIONS: 

  • Serve as MMS liaison to Monroe County Medicaid transportation broker and program staff; responsible for all aspects of program management including: add/deleting client files, following up on customer complaints or concerns, and managing the day to day operation for program
  • Verify consumer Medicaid eligibility to confirm services are covered
  • Ensure prior authorizations for travel are accurate and match consumer need
  • Advise senior management on program contracts and program development issues
  • Other duties as assigned

QUALIFICATIONS: 

Promising candidates will have experience working in a fast paced environment that requires attention to detail and the ability to quickly shift attention from various tasks. Professional experience working with the population served and an understanding of coordinating services and working with Medicaid is helpful, but not required. Key skills will include but are not limited to:

  • Customer service oriented, follows up on customer concerns in a timely manner
  • High attention to detail, accurate data entry and record keeping skills
  • Takes responsibility; follows through on commitments and is willing to accept additional assignments and learn about other aspects of the organization
  • Inherently organized and an effective decision maker; able to synthesize information and make timely, high quality decisions
  • Demonstrated ability to accept feedback in a positive and constructive manner
  • Able to prioritize a workload of multiple aspects and manage numerous responsibilities simultaneously

EDUCATION and EXPERIENCE:

  • Proficient in basic computer operations; including Microsoft Office
  • Bachelor’s degree preferred
  • Prior experience with Medicaid a plus

Interested candidates submit resume to:

Medical Motor Service
608 S. Clinton Avenue
Rochester, NY 14620
Fax: 585-295-8031
Email: iharris@medicalmotors.org

Apply Online 

You can start your application online. (Please note that driver applicants must meet the minimum requirements as provided above) 

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Apply By Mail

You can download an application and submit by mail. 

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Mail to:
Attn: Medical Motor Service - Human Resources
608 Clinton Ave S.
Rochester, NY 14620